Frequently Asked Questions

Rancho Relaxo offers a range of premium pet boarding and daycare services for dogs, cats, and rabbits. Our services include overnight boarding, daycare for up to 8 hours, luxurious amenities, exercise, and activities.

Enrolling your pet at Rancho Relaxo is simple. Visit our website, register your furry friend, and drop them off at our facility during check-in hours. Our friendly staff will guide you through enrollment and answer any questions.

Our prices vary depending on the type of service and duration. We offer off-peak and peak-season rates for overnight pet boarding and rabbit, dog, and cat daycare. Discounts are available for longer stays and sibling boarding. Please refer to our price list for detailed information.

Besides pet boarding and daycare, Rancho Relaxo offers luxurious amenities such as enrichment activities, personalized feeding, and medications. We also provide pick-up and drop-off services for added convenience.

We recommend booking your pet’s stay as early as possible, especially during peak seasons and holidays, to ensure availability. You can make reservations through our website or by contacting our reservation team directly.

Subject to our cancellation policy, you can cancel or modify your reservation. Please refer to our terms and conditions for details. Please get in touch with our reservation team at least 48 hours before your check-in date to cancel or modify your reservation.

We require a deposit when booking to secure your reservation. The deposit amount may vary depending on your pet’s stay length and our current booking policies. The remaining balance is due upon check-in.

At Rancho Relaxo, we prioritize the safety and well-being of all our guests. Our facility has climate-controlled and sanitized areas, secure accommodations, and round-the-clock monitoring to ensure a safe and comfortable pet environment. Additionally, our trained staff provide personalized care and attention to each pet.

Our staff are trained in basic pet first aid and can administer medications as needed. If your pet requires specialized medical care, we will coordinate with your preferred veterinarian or seek assistance from our network of trusted professionals.

Yes, you are welcome to bring your pet’s favorite toys, bedding, and belongings to make their stay more comfortable and familiar. Having familiar items that smell like home can help reduce stress and anxiety for your pet during their time at Rancho Relaxo.

Check-in time at Rancho Relaxo is from 10 AM to 6 PM.You can drop off your pet after 10AM and pick them up before 6:00 PM when returning home. Late check-out fees may apply for pets picked up after the designated time.

Early check-in and late check-out requests are subject to availability and may incur additional fees. Please get in touch with our reservation team in advance to inquire about early check-in or late check-out options for your pet.

When checking in your pet, please bring their vaccination records, necessary medications, and a list of feeding instructions or dietary restrictions. You may also bring your pet’s favorite toys, bedding, and belongings to make their stay more comfortable.

Our cancellation policy varies depending on the type of service and the length of your pet’s stay. Please refer to our terms and conditions for detailed information on our cancellation policy. Please get in touch with our reservation team at least 48 hours before your check-in date to cancel or modify your reservation.

Yes, we offer discounts for multiple pets from the same family and long-term stays. Please refer to our price list or contact our reservation team for more information on available discounts and promotions.

If your pet has special dietary needs or medical requirements, please inform our staff during the reservation process or at check-in. We will do our best to accommodate your pet’s needs and ensure they receive the appropriate care and attention during their stay.

Yes, we encourage pet owners to visit our facility before booking their pet’s stay. Our staff will happily give you a tour of our facility, answer any questions, and discuss our services and amenities in detail.

If you have additional questions or concerns that must be addressed in the FAQs, please contact our customer service team. We are here to assist you and provide any information or assistance you may need regarding our services, policies, or procedures. You can reach us by phone, email, or in person during business hours.